Support

Website: www.REIAutocomp.com
Phone: ​(623) 349-7625

For faster service submit a support ticket.

Before You Submit A Ticket:
1 - Please review our FAQ page, your question may have already been asked and answered.
2 - Google the address to ensure accuracy
3 - Not all website will have comparables for your subject property, this is not an error.
4 - Be sure to include the versions of each program
​Example: Windows 7-10, Excel 2003-2013, 32 bit or 64 bit, and IE 11.
5 - The DMV may be lower than your MAO if the property has many repairs. This is not an error.
6 - Watch all the Tutorials to ensure you have set up and are using the software properly.
​7 - *** This is not a web-based application. The software runs from Excel in your desktop.
8 - *** We do not/can not provide support unless you are using the most recent version of the software - The current version is REI Autocomp v15.8

Support Tools

Check my version of windows
Click the link above to find out what version of windows you have.
Join.me
Use join.me to share your screen and mouse with our engineers to fix any problem remotely live on your computer!
TEAM VIEWER
Team viewer is a free tool that allows users to see and operate each others computer desktops and laptops.
JING
Jing is a free tool that allows user to record short videos of their computer screens. Perfect for sending videos of errors to fix and troubleshoot.

System Requirements

System Requirements
​Windows 8.1 or Windows 10,
Internet Explorer 11
High Speed Internet Connection
​Excel 2013+

NOTE: 
One license for the software is granted for each account you purchase and will function on the computer you register your software on.
​For more licenses simply use a separate emal address and purchase a separate account.​
REI Autocomp will run on a Mac with:  Windows emulator like Parallels Desktop 8 for Mac. Windows Excel 2013. Windows IE 11+
*** This is not a web-based application the software runs from Excel in your desktop.

Submit A Ticket...

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Bugs and Fixes

Jan 2017

Redfin may not be loading comparable sales for some users. We expect to have this fixed by Monday 01/24/2017

March 2014

Object Not Found or Missing

This happens because your version of windows needs to be updated. Please download all windows service packs. You may have to also get VISUAL BASIC COMMON CONTROLS